What must an agent do if they receive a request for a non-compliant action?

When an agent receives a request for a non-compliant action, the most appropriate course of action is to report it. This is essential for maintaining ethical standards and compliance with regulations within the insurance industry. By reporting the request, the agent ensures that the issue is documented and can be addressed appropriately by the agency or compliance department.

Reporting non-compliance helps protect both the agent and the insurer from potential legal issues or penalties that could arise from following an inappropriate request. It also contributes to a culture of transparency and accountability within the organization, fostering a work environment where all employees are aware of compliance standards and feel comfortable reporting concerns.

While it may seem tempting to seek clarification or to ignore the request, these options do not fully address the need for accountability in compliance matters. Following the request could lead to serious repercussions, both legally and professionally, highlighting the significance of reporting as the most responsible action in this situation.